FAQ
Frequently asked questions
Answers to the questions we are asked most often – short and honest.
Frequently asked questions
How long does a typical repair take?
Most repairs are completed within 30-60 minutes. Complex repairs might take up to 24 hours.
Do you offer warranty on repairs?
Yes, all our repairs come with a 6-month warranty on parts and labor.
Which phone brands do you repair?
We repair all major brands including iPhone, Samsung, Huawei, and more.
Where are you located?
Reitschulgasse 1 and Reitschulgasse 15, 8010 Graz.
How can I contact you?
By phone at +43 660 6636368 or by email at service@handygraz.at.
Do you also take ID photos?
Yes, we take professional ID photos for official documents.
What does a repair cost?
Most repairs have no published price: the price is given after diagnosis. The only published fixed price is the custom phone case – €29.99.
Can I send my device in by post?
Sending devices in is not published. This is a walk-in shop in Graz's inner city – come by or give us a call.
Which payment methods do you accept?
Payment methods are not published. Please ask in the shop – we do not state anything here that we cannot confirm.
Do you offer loaner devices?
Loaner devices are not published. Please ask in the shop.
What about the Austrian repair bonus (Reparaturbonus)?
We make no statement about participation in the repair bonus or about any amount – nothing is confirmed. One customer quote mentions help with the application; please ask in the shop.
Are the spare parts original?
The origin of the spare parts (original, OEM or aftermarket) is not published. Please ask in the shop before handing over your device.
Do I need an appointment?
No appointment policy is published. You can come by during opening hours; calling ahead on +43 660 6636368 is possible.
Why do the prices say “on request”?
Because it is honest: the price depends on the device, the part and the diagnosis. A “from €” figure nobody ends up paying helps no one. You learn the price after diagnosis.
What is not published yet
Some questions we cannot answer because the information is not published: diagnosis fee, payment methods, shipping, loaner devices, origin of spare parts, appointment policy and participation in the repair bonus. Until that is clarified, we would rather say “ask in the shop” than say something false.
honest stays honest
The shop: Reitschulgasse 1 & 15, 8010 Graz
Opening hours
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Bring your device in
Reitschulgasse 1 or 15, 8010 Graz – Mon–Fri 9 am–7 pm, Sat 9 am–5 pm. Or call: +43 660 6636368.